Contact the GNPW Group Ombudsman and Share Your Suggestions, Compliments, and Complaints.

Ombudsman | GNPW Group 

The GNPW Group Ombudsman is a confidential channel for receiving suggestions, compliments, complaints, and reports. Messages are analyzed and forwarded to the responsible sector, ensuring response and follow-up. Privacy is respected, and anonymity is offered. The Ombudsman uses this information to improve processes and services.
Your case is important, please describe it below:
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Welcome to the GNPW Group Ombudsman Platform

Please select one of the options below and click "Start". Your message will go through an initial screening and will be forwarded to the responsible department. Your personal data will be protected in accordance with Brazil's Law No. 13.460/2017.

Select the action you want to take:

Customer Support and Feedback Process Steps:

  • Receipt: All messages are received by the Ombudsman.
  • Screening: We identify the nature of the contact.
  • Analysis and Forwarding: Messages are analyzed and forwarded to the responsible sector.
  • Response: We inform the actions taken or the status of the process.
  • Anonymity: The requester can choose not to identify themselves.
  • Improvement: We use the information to enhance GNPW Group's processes and services.
Address: Av. das Américas 1650, Block 2, Room 301, Barra da Tijuca, Rio de Janeiro - RJ, Brazil, 22640-101

Phone: +55 21 3553 0720
Website: www.gnpw.com.br/en/customer-support-and-feedback/
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